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Six reasons why seasonal businesses can benefit from cloud-based centres

Summer has arrived and the long school holidays are on the horizon, therefore businesses with seasonal peaks and troughs in demand need to prepare for a potential increase or decrease in the number of...

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Customer Management Techniques – 5 Valuable Tips and Tricks

The better a business can manage the relationships it has with its customers the more successful it will become. Therefore IT systems that specifically address the problems of dealing with customers on...

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New Cloud SMB Solutions Lead to Momentum

inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center workforce optimization tools, today announces the launch of the inContact Discover WFO Suite, an...

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Improving Customer Service with Technology

More companies are using technology to handle customer service in an efficient and cost-effective way. Here’s how you can use data management and analytics and insight-driven marketing to improve your...

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Content Marketing: What To Measure Beyond Sales & Leads

How should content be measured and analyzed? Let us count the ways (or at least begin to). This column is intended to be an informal sounding board for ideas. Summer’s over and it’s time to get...

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3 Ways Reason Codes Can Improve How You Manage Your Call Center

If you’re using reason codes in your contact center, then these tips could help you make the most out of them. info.datel-group.com The post 3 Ways Reason Codes Can Improve How You Manage Your Call...

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